Troubleshooting access issues

Vault
1

Hello there:
Using Vault v1.3, and a user seems to have lost some access. First, when attempting to change a value in the web GUI, the save button does not work (does nothing after being clicked). Tried using a different web browser, same issue. Second, user also seems to have lost access to the ‘global’ path, with error: "You don’t have access to global/ ". Under ‘entities’, the user has ‘full access’. Also, user has renewed their token.

Any ideas re troubleshooting? Not sure where to the check cluster logs, etc.

Thank you.

2

What policies does the token have? Does that policy allow access to what you’re trying to access?
What happens if you try the same update via the CLI?

3

Entity/User has a policy of ‘full access’. Not seeing where tokens are configured with a policy?

API/cURL call can successfully read from ‘/global’, but when I try to perform a write (using API), I get ‘no data provided’.