Error MFA Enroll an authentication device

Failed to satisfy enforcement duo1. error: 2 errors occurred: * “Enroll an authentication device to proceed”

I’m working on setting up MFA and i’m receiving this error, though I have an account in our MFA portal, so I think a mapping is wrong but i’m not sure how or why.

Username format = identity.entity.aliases.$

this .name is correct for the $AUTH_ACESSOR, and the same exists in our MFA portal as well as the entity, but for some reason it’s not recognizing my account