Failure to get responce from v1/auth/token/create when using personal token

Vault
1

Our team member gets “We’ve stopped auto-renewing your token due to inactivity. It will expire in about 1 month on XYZ” even after:

  1. Clicking “Renew token”
  2. logging off and on again

3. Trying log off and on on a different browser

  1. revoked the token and loged back in

None of these steps helped to fix the issue, and we were wondering how we should solve it. Or is there something that we are doing wrong?

here is the output of the vault cli

vault token lookup -address=https://vault-dev.privasphere.com:8200
Key                 Value
---                 -----
accessor            wUxiKNH4VsXNJQVzOCtEinFx
creation_time       1773072602
creation_ttl        768h
display_name        userpass-michael.moors
entity_id           7890875b-b703-969a-9e12-4740646faa73
expire_time         2026-04-10T18:10:02.159225184+02:00
explicit_max_ttl    0s
id                  {REDACTED}
issue_time          2026-03-09T17:10:02.159232272+01:00
meta                map[username:michael.moors]
num_uses            0
orphan              true
path                auth/userpass/login/michael.moors
policies            [db-auth-policy-ro default generalproperties-rw k8s-auth-policy-rw maxsec-rw]
renewable           true
ttl                 767h56m44s
type                service